A Visitor Just Left Your Website.
See Everything They Did Before They Left
What is Kolahawk
Kolahawk is an All-in-One Conversion Optimization and Data Analytics Suite. Using its Hawk Monitoring system, website owners can watch in "real-time" how users are interacting with their websites. In combination with our Live Chat & Interactive Apps, you can now take "Complete Control" of how users experience your website.
How Does It Work?
The Kolahawk suite consists of 7 main applications that help you to take complete control of how visitors interact with your website.
Install Kolahawk on your website in only a few minutes by uploading our plugin or secure tracking code and you are all set.
We have highlighted the features and tools of the 7 apps in the Kolahawk Suite, please see below.
Your Personalised Dashboard
When anyone visits your website, you immediately get notified on the Hawkpit Dashboard.
Using interactive pictorial data, you can see how they found you and find out what keywords, referrers or tweets are driving traffic to your website and do historical analysis for all this data.
You can also see details of the types of devices and browsers visitors are using to interact with your website.
Live View & Recordings
Watch Everything, LIVE
Kolahawk will automatically create and save a video recording of every visitor to your website.
If you are logged into the Hawkpit, you can watch the user activity on your website LIVE in real-time.
Kolahawk records dynamic and member's only pages, including even the most advanced sites and single page apps.
Play the video here to see a recording of user activity on a sample website that uses Kolahawk.
Talk Customers Through The Process
Kolahawk Chat easily integrates with your existing website and works perfectly across all devices.
Kolahawk Chat is equipped with powerful features. You can have multiple chat operators, canned responses, transfer chat between operators, upload files to the chat and recall a visitor chat from their last visit to your website.
Chat transcripts can be mailed daily or weekly to a supervisor for quality assurance.
Get Immediate Customer Feedback
No more guessing games with your team about what your customers really want.
Instead, ask them directly.
Kolahawk Polls are fully customisable and can be set up to be triggered at just the right moment. You can have multiple questions, and redirect customers to URls after they respond.
Are Your Forms Annoying Customers?
Kolahawk Form Analytics produces five distinct and highly valuable reports that give you insight into how visitors are using the forms on your website.
Use this to discover which fields in the forms are always skipped and which field makes visitors get frustrated and abandon the process completely.
This tool will help you eradicate worrisome form questions and rearrange form fields for the best user experience.
Numerous Visits But No Customers?
So 50 unique visitors have been on your website today and you still haven't made a sale or gained a customer.
Kolahawk Conversion Funnels let you accurately see where visitors abandon a process on your website such as checking-out or creating an account or choosing a payment method.
Clicking on a funnel step will instantly filter your recordings to those visitors that abandoned the funnel at that particular step.
You can then make changes to weed out controversial parts of this step or trigger a poll or auto-chat to guide or reassure your website visitors during this step.
See What's Hot on Your Website
Kolahawk Heatmaps are an excellent way to visualise the areas on your website visitors pay attention to the most.
It works dynamically so you can access this heatmap mode while a visitor is live on your website.
Watch colourfully in real-time as visitors toggle menus, open popups, move through the steps of a form and engage your Call to Action Banners.
Take a Screenshot at any time to share in reports or briefings.
All 8 Applications Starting At Only
$20 a month
Easy Installation. Get Started in Minutes.
What Kolahawk Users Are Saying
We needed a reliable live chat application for our website. We've been quite pleased with Kolahawk so far. Not only can you trigger a chat to a website visitor, but you can transfer the chat to other agents and also upload files. The form analytics is also great for knowing what fields in your forms visitors have a hard time with.
Lu Gold store
Our customer conversion rate increased greatly after we started using Kolahawk on our website. It's been really interesting watching each shopper visit our website and search through our products. We like to playback the recordings every weekend and learn where to make changes on our site. The chat triggers also make closing a sale much easier.
Kolahawk helped us to get a clear picture of where all of our website visitors are from and how they ended up on our website. We also use Kolahawk polls to take votes from Customers on our website to decide on the leather products to be added to our new catalogues.