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See a list of all visitors that are currently on your website. There is extensive information on their location, device type and browser type. You can watch in real-time as they use your website, ask them to chat and co-browse with them to help them through any process.
When you are not online, you can playback recordings of visits to your website to see how users interacted with your website. Create custom settings to identify specific visitors. Hawkpit also lets you monitor twitter activity to see who's talking about you.
You can also use the Realtime Visitor Map to showcase your website traffic. This interactive map lights up a location every time a visitor from that location on the map visits your website. It's an attractive addition you can add to your Company Lobby or Reception.
To activate Chat, simply click the Chat Availability button on the right side of the main navigation bar. This button allows you to toggle between "available" and "unavailable." Master Accounts and Operators are both unavailable by default. To better visualize what a Chat Operator and visitor sees at any one time, see the Chat Status Cheat Sheet.
It's important to know what kind of information Kolahawk does and does not collect.
Out of the box, all data sent to our servers is anonymous. So, without changing any settings in Kolahawk, all keystroke data is transmitted to our servers as asterisks. You simply see anonymous recordings of mouse movements, clicks, and scrolls. The only piece of personally identifiable information might be the IP address (according to some countries). Because of this, we also include a feature that anonymizes each visitor's IP address by stripping off its last three digits. If your country's laws prohibit the collection of IP addresses, you should enable this feature.
Kolahawk also has a feature called Extreme Privacy Mode. Extreme Privacy Mode ensures compliance with the Children's Online Privacy Protection Act, otherwise known as COPPA. This mode must be enabled if Kolahawk is being used on a website directed at children aged 13 and under. For more information visit the COPPA compliance documentation.
Keystroke Logging Limitations
Password field data and other sensitive data like credit card numbers is never recorded or transmitted. No matter what. Even if you add the
LoNotSensitive class name to a password field. Kolahawk has no need for others' passwords, and neither should you.
Note: Kolahawk also scans for certain input fields with names that denote their contents as potentially containing sensitive information, such as ccn, card-number, cvv2, etc. As with password fields, these fields are internally marked as sensitive, and cannot be overridden.
Kolahawk loads code asynchronously and defaults to loading after the
Some of our features such as Live Views & Recordings require sending data to our servers even after the page fully loads. These are also asynchronous requests and are sent in batches, but are required for the tool to be able to collect the data needed. However, these are sent in the background and do not affect the performance of your page or slow down the user experience.
Some page load time systems will include ongoing pings and make it look like your page load time is quite high. From the user perspective the page load time is the same as without having Kolahawk installed, but because we are constantly sending data, the other page load measuring systems (such as Pingdom) might show a much higher page load time.
Some other analytics tools (e.g. Google Analytics) might show a different number of live visitors compared to Kolahawk. If a visitor isn't being shown in the Live Visitors tab or in Recordings, it may be due to one of the following reasons: